Getting hold of us
There is no phone tree here. Pick the address that matches what you need and you will get a reply from someone who can actually change something.
Something is not working
support@iddrop.shop — replies within 2 working days, in English or Hindi. Tell us the counter name and roughly when it happened. If a transfer failed, say what the phone was and whether both devices were on the shop Wi-Fi; that usually settles it in one reply.
Operators can also use the feedback panel under History in the dashboard, which threads the reply back into the same view.
Billing, refunds, invoices
billing@iddrop.shop — for a refund under the refund policy, a GST invoice, or anything about a charge you did not expect. Write from the email on the account so we can find it.
You handed a document to a counter and want it gone
Ask the operator first — they are the only one who has it. Their computer is where your file went, and “mark as done” erases it in front of you. We cannot delete it for you, because we never had it: this service sees a session code and a connection time, and no document has ever passed through it.
If the counter will not help, write to grievance@iddrop.shop with the counter's name and the date. We can act on the account even though we cannot reach the file. Under the DPDP Act 2023 the operator is the data fiduciary for what they received; the privacy notice sets out the rest of your rights.
You found a security hole
security@iddrop.shop, or the machine-readable version at /.well-known/security.txt. Report it and you will not hear from a lawyer. Please do not load-test the relay to prove a point — say what you found and we will reproduce it.
Grievance officer (DPDP Act 2023)
[GRIEVANCE OFFICER NAME]
grievance@iddrop.shop
[REGISTERED ADDRESS], India
Acknowledged within 3 working days, answered within 30.
Registered details
[LEGAL ENTITY NAME]
[REGISTERED ADDRESS], India
GSTIN [GSTIN]
Named here because a counter deciding whether to trust us with its customers' documents is entitled to know who “us” is.